Tag: #covid19

From Hamstudy.org press release:

April 23, 2020 — Amateur radio license exams typically involve local, in-person sessions run by Volunteer Examiners (VEs) to provide supervision and coordination of the FCC exam with respect to the Part 97 regulations. A limited number of remote exam sessions have been done in areas like Alaska, Hawaii, and Antarctica, but all of these still relied on an in-person proctor to be on-site with the examinee. While the COVID-19 shelter in place guidelines have certainly brought this issue to the forefront, the need for testing applicants with limited mobility or access to physical exams has been a longstanding problem for making amateur radio accessible to everyone.  There are many anecdotal examples of VE teams and applicants going to great lengths, visiting applicants to provide exams in places such as nursing homes, or applicants traveling hundreds of miles to attend the nearest exam session. The need for fully-remote sessions is now stronger than ever.

Remote and fully-remote exam administration has been permitted by the FCC since the rule change in 2014 explicitly authorized remote exams per FCC Report & Order 14-74. Since that time, both Anchorage ARC VEC (Volunteer-Examiner Coordinator) and ARRL VEC have been offering remote sessions with on-site proctors for extenuating circumstances. Under this rule change, the W5YI VEC recently allowed for limited trials of fully-remote exam administration methods that do not require an on-site proctor. The fully-remote exam administration leverages popular video-communications technologies such as Skype or Zoom to allow for exam sessions to be held in full compliance with both FCC and VEC requirements while maintaining the highest exam integrity and applicant experience.

On March 26th, 2020, the first-ever fully-remote amateur radio exam was held to demonstrate the capabilities of these technologies and align with the needs of the W5YI VEC that authorized the trial. This session resulted in a former ham radio operator, Joseph Talbot, passing his technician exam. The FCC issued him his new call sign KJ7NNU within 24 hours of the exam thanks to digital paperwork and speedy processing by W5YI. This exam was performed using Zoom video conferencing and ExamTools.org, a computer-based testing platform developed in 2014 by Richard Bateman KD7BBC with sponsorship and support from Icom America. ExamTools was originally designed for testing, grading, and exam administration of traditional in-person exam sessions on computers, but lent itself very well to fully-remote testing. Richard led this fully-remote session under the supervision of the National Conference of Volunteer-Examiner Coordinators (NCVEC) Chairman and W5YI-VEC President Larry Pollock, NB5X.

Since this time, several other VE Teams have begun administering fully-remote exams using ExamTools.org along with video conferencing systems. The Greater Los Angeles Amateur Radio Group (GLAARG) VEC started administering fully remote exams the following week, led by GLAARG VEC Team Lead Norm Goodkin K6YXH with the approval of Adrienne Sherwood WA6YEO. GLAARG VEC has administered over 100 individual exams in the first half of April. ARRL VEC also has a limited number of VE Teams running fully remote sessions per Maria Somma AB1FM (ARRL VEC Manager and NCVEC Vice-Chairman).

While many VECs and VE Teams are excited and willing to offer fully-remote exams, the tools and methods are extremely cumbersome and difficult to administer consistently. Challenges include signing and managing all exam paperwork, verifying applicant identification, observing the applicant reliably throughout the exam, actual taking of the exam, exam booklet and question management, and confirming exam payments as required by the VEC. In order to streamline these processes for both fully-remote and in-person computer-based testing, Richard Bateman KD7BBC is enhancing the existing functionality of ExamTools.org to integrate many of these features into the tool and greatly improve the exam experience for all those involved. Since March 2020, a small team of amateur radio enthusiasts has been supporting Richard’s efforts to develop, test, and document the improved tool and the best practices around administering such exams. In the FAQ section of this release, several documents are provided as resources to the VECs and VE Teams for them to modify and incorporate into their own fully-remote exam procedures. The improved ExamTools.org system is currently in beta testing with several VE Teams and will be made available for wider release soon. Stay tuned for the updates on this blog.

Special thanks to the following individuals for their contributions to the fully-remote exam administration process, either those contributing directly or otherwise supporting the efforts: 

• Richard Bateman, KD7BBC
• Nick Booth, N1CCK
• Marcel Stieber, AI6MS
• Sterling Mann, N0SSC
• Lucky225, WA6VPS
• Norm Goodkin, K6YXH (and his whole family of VEs: Naomi, Miriam, Michael, Daniel, and Mitchell!)
• Rick Norton, WM6M
• Mikel Turnier, WU1B
• Bob Phinney, K5TEC
• Ted Reimann, W1OG

And a special thanks to W5YI-VEC and the Greater Los Angeles Amateur Radio Group VEC for believing in the technology to enable more people to experience ham radio!

New England Amateur Radio Inc (NE1AR), an affiliate of New England Sci-Tech, (NESciTech) in Natick, is an early adopter in the area of remotely administered volunteer exams.

From the ARRL VE Newsletter, April 16, 2020:

Facing a growing demand for amateur radio exam sessions in a time of social distancing and stay-at-home orders, sponsors of some Volunteer Examiner (VE) teams have risen to the challenge and are developing systems to remotely proctor test sessions.

“Many of our VEs and VE Teams have been working on remotely proctored exam session ideas, employing both video and in-person components — following social distancing protocols,” ARRL Volunteer Examiner Coordinator (VEC) Manager Maria Somma, AB1FM, said. “We have been receiving interesting and innovative suggestions, and we appreciate the dedication and ingenuity our examiners have shown.”

The Spalding County Amateur Radio Club in Georgia is among those that have come up with plans to remotely administer amateur exams while complying with ARRL VEC testing standards during COVID-19 stay-home mandates and social distancing guidelines. Current systems leverage Zoom video-teleconferencing technology, the “Fill & Sign” feature of Adobe PDFs, reliable email, appropriate computer equipment and internet connection, and no volunteer examiners (VEs) present at individual remote test sites. The Georgia club collaborated and shared ideas with the Emergency Amateur Radio Club (EARC) in Hawaii, which has successfully conducted sessions since 2011 with its own remote testing system, initially with paper exams with a proctor on site and now with fillable PDFs, with no on-site proctor.

The Georgia club obtained ARRL VEC approval to administer video-supervised exams. The club’s David Robinson, K4WVZ, said the first exam session took place this week, with another set for next week, and “many more in the pipeline” going forward.

“We have started with testing just one candidate at a time but are planning to ramp up to multiple candidates — probably two or three — simultaneously,” Robinson told ARRL. “Before we do that, we want a few more single sessions under our belt and a few more Video VEs trained. It also gives us an opportunity to garner lessons learned from each test session and upgrade our procedures accordingly.” Robinson said this week’s session went “exceedingly well,” and the candidate passed the test.

The club’s procedures entail a pre-exam video interview with candidates to ensure they understand all the requirements and procedures. “This also allows us to test the candidate’s ability to work with the video and computer technology before the actual exam,” Robinson explained. “Training sessions were conducted for VEs to make sure they understood their role and how to use the technology.”

Following the exam, the VEs score the test and sign off on the paperwork, with the VE Team Leader submitting the application online and by mail, per ARRL VEC instructions. Application and successful exam are first accepted and then submitted to the FCC for processing.

New England Amateur Radio Inc (NE1AR), an affiliate of New England Sci-Tech, (NESciTech), has taken it one step further, Somma said. It got the approval of ARRL VEC to begin trials of what it describes as “completely online testing with strict rules and protocols for maintaining the integrity of the testing environment.” NE1AR is limiting candidates to one exam per candidate, due to the current candidate backlog and the “difficulty of administering exams online.” Candidates must agree to a list of protocols, which include no visitors (or pets) in the exam room and a cell-phone camera scan of the entire room and exam area “to show that there are no materials or people [in the room] that could aid in taking the exam.” If the VE team suspects the possibility of cheating, the exam may be terminated and the candidate barred from future online exam sessions.

“We began a series of trials on April 1 under ARRL VEC review and have now been asked to help train more VE Teams on the process,” NE1AR President Bob Phinney, K5TEC, told ARRL. “We have now tested 12 applicants and are still working on streamlining the process. We are working with the software developer of the exam delivery system to help them adapt the system for video-supervised testing.” At present, Phinney said, only one person at a time can be tested. Another time-related issue is how long it takes a candidate to go through the NE1AR security protocol. “Sometimes, the setup and follow-up for an exam take far longer than the exam itself, in order that we provide complete integrity of the exam session,” he said.

With pressure continuing to build to provide testing compatible with COVID-19 guidelines and stay-home orders, ARRL VEC Manager Maria Somma, AB1FM, has asked the amateur radio community to be patient. “Please remember that with the introduction of significant new processes such as these, that there should be proof of concept, establishment of protocols and procedures, and beta testing, before expanding to a larger audience,” she said this week. Somma said video-supervised exam sessions require a different skillset than in-person exam administration, and not all teams will be equipped to deliver video exams right away.

“ARRL is pleased to be one of the leaders in providing an opportunity, although limited initially, for video-supervised exams in this time of social distancing and isolation required by the current health situation,” Somma said.